1. Customer Service 1.1 Provides support to YNHHS customers to resolve ITS related issues 2. Reporting and Tracking 2.1 Document and report all customers' problems accurately and professionally, ensuring appropriate action, and responsiveness to users. 3. Troubleshooting. 3.1 Resolves 50% of received incident tickets as observed on Problem tracking system 4. Communication

1. Application and IT System Implementation and Support . 1.1 Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation. 2. Teamwork 2.1 Creates and maintains regular status reports to immediate manager. 3. Coordinates interactions and activities of vendors, both on site and off site. 3.1 Wor

1. 1 Application Implementation and Support . 1 .1 Supports application implementation and support including analysis, planning and preparation. 1 .2 Designs, configures and tests interfaces and reports according to the departmental standards. 1 .3 Determines the need to create in house programs to support the new system. 1 .4 Identifies and recommends changes in workflow

1. Demonstrates understanding of how automation applications are installed and programmed. 2. Demonstrates understanding of assay validation and proper protocols. 3. Serves as the middleware technical liaison between the vendor and the laboratory. 4. Demonstrates knowledge of custom rule writing. 5. Demonstrated knowledge of mapping and configuration as it related to driv

Required Qualifications (as evidenced by an attached resume) Bachelor's degree (foreign equivalent or higher) in hand by May 2024 . Research experience. Preferred Qualifications Bachelor's degree (foreign equivalent or higher) in a field relevant to human subjects research, e.g. Psychology. Experience in human subjects research. Experience working with psychiatric patient